Setur Marinas took its success in customer experience to the top by receiving the ISO 10002 certificate.

Yeliz Pınar, Setur Marinas Corporate Communications and Marketing Executive

The ISO 10002 Customer Satisfaction Management System Certificate is a symbol of the determination of Setur Marinas, which always operates with the goal of providing a prestigious service at high standards, to offer its guests not just a "good" but the "best" experience.

Placing great importance on digitalization in terms of customer satisfaction, Setur Marinas is particularly focused on technologies that will make life easier for its guests. The mobile application of the brand informs its users on a wide range of subjects from boat procedures to document tracking, from weather information to special offers, bringing speed, convenience and efficiency to their fingertips.

Another important topic is sustainability and environmental issues, which are now a priority on the list of boaters all over the world. Setur Marinas manages its sustainability efforts with great care. It takes concrete steps with green projects and environmentally friendly practices. By doing so, it not only offers its guests a privileged experience, but also fulfills its duty to secure the future of the planet.

ISO 10002 is an important step for Setur Marinas, which recently successfully passed TÜV SÜD assessments and was awarded with this certificate, but it is only a step. There are many more dreams and projects to be realized in the offices of Setur Marinas under the topic of customer satisfaction.

Photographs: Unsplash – Yeliz Pınar, Defina Sumardji